Stop losing your patients.
LUFT works with independent clinic founders on building stronger more profitable patient relationships.
Explore the Revenue DiagnosticThe white glove retention function built around your clinic.
Your biggest revenue opportunity may already be inside your existing patient base. But building lasting patient relationships takes more than automated reminders or another complex CRM. LUFT brings the expertise, the systems, and ongoing oversight to grow patient lifetime value, without adding more work for your team.
01
Economics
Understand patient lifetime value, where revenue is lost, and which retention opportunities are worth pursuing.
02
Systems
Evaluate your existing tools and workflows, then build a focused retention process around what your clinic needs.
03
Interactions
Shape the messages, channels, and timing for patients on track, drifting from care, or appropriate for win-back.
04
Analytics
Measure patient returns, follow-up performance, and revenue impact to see what's working and refine the system.
Optional execution
Your team can run it. Or LUFT can help.
Already using a patient communication platform? We work within what it supports. If your team has capacity, we hand over the workflow. If not, LUFT can operate a defined follow-up process where the data access and approved communications support it. Clinical decisions stay with your team.
The paid diagnostic comes first. Ongoing monitoring and execution are scoped separately.
Mission
To put patient lifetime value at the center of clinic growth.
A different growth equation
Acquisition starts the relationship. Retention builds its value.
As attracting new patients becomes more expensive,
relying on acquisition alone leaves clinics vulnerable.
Yet most practices still measure growth in new bookings,
rather than the lifetime value of the relationships
they've already earned.
LUFT changes that equation. We uncover where patient
value is created, where it is lost, and what can be
recovered. Then we turn those insights into retention
systems that strengthen continuity of care and build
more predictable revenue.
LUFT grew out of firsthand experience operating an independent integrative clinic outside Chicago.
Luke Bujarski, Founder
A different way to grow
- Growth Move beyond the next new patient. Build lasting value from the relationships your clinic already has.
- Economics Look beyond monthly revenue to understand patient lifetime value, revenue concentration, and the cost of lost relationships.
- Retention Understand where patients drift from expected care patterns and when appropriate follow-up can strengthen continuity.
- Systems Move beyond generic reminders and complex CRM workflows to a focused retention process built around your clinic.
- Results Measure returning patients, completed visits, and economic contribution, not simply messages sent or appointments booked.
Who we work with
Founder-led, independent clinics with meaningful cash-pay revenue.
Acupuncture and integrative wellness, medspas, cash-pay rehab and chiro. The vertical matters less than the shape of the business.
Cash-pay revenue
A significant share of revenue comes directly from patients. Insurance mix is welcome, and often makes the work more valuable.
Founder-led
Motivated, mission-driven founders actively involved in day-to-day operations that need more time to work on the business not in the business.
Enough complexity to matter
Multiple providers, multiple services, or multiple revenue streams. That is where the questions get hard and the answers get valuable.
US-based clinics only for now.
Testimonials
“This was information I could not obtain from the standard reports in my EHR system. The analysis identified patterns in new patient visits and patient retention, along with suggestions on how to stabilize my business revenue using metrics I can track weekly.”
“Luke was incredibly helpful in identifying a decline in patient retention over the past few years that has affected our bottom line.”
“Working with Luke has been both a pleasurable and profitable experience. He is easy to engage with, always locked-in, on-point, and able to clearly explain the meaning behind the numbers.”
Start here
What are your patient relationships really worth?
Standard reports show visits and revenue. The LUFT Revenue Diagnostic shows how patient value develops over time, where it comes from, where it slips away, and what may be recoverable.
What are patients worth?
Understand the lifetime value of patient relationships, and how that value differs across patient groups and over time.
Where does revenue come from?
See which services, practitioners, and patient groups drive revenue, and how concentrated that revenue has become.
Where is value leaking?
Find where patients drop off between visits, fall out of expected care patterns, or encounter friction that keeps them from returning.
What's realistically recoverable?
Estimate the revenue opportunity from stronger continuity and better service to existing patients, with clear assumptions and priorities.
The Clinic Operator
Monthly field notes on the economics of cash-pay health.
