ArcOS

Custom retention systems for independent health clinics.

Visit 3 of 6
and overdue

A patient retention system calibrated to how your patients behave and how your clinic operates.

Automatic arc detection

Recognizes where each patient sits in their treatment plan and flags them during the windows that decide whether they finish it, so you can message them while it still matters.

Automated or manual outreach

Automate the outreach that benefits from consistency, and keep a person on the patients who deserve one. The tool handles the patients you barely know. It hands you the ones you do, so your best relationships never get a template.

Algorithmic calibration

Analyzes each patient’s booking behaviour against where they sit in their treatment lifecycle, so outreach is timed to their own rhythm rather than a fixed day count borrowed from another practice.

Custom lists

Download segmented lists built on nine variables, including status, treatment arc, provider, service and time since last visit, structured to import straight into your CRM.

Your infrastructure

Your own phone number, your own sending domain, your own carrier registration. No scraping, no stored logins, no shared vendor sending pool. Consent is checked against your clinic records before any message can be sent.

No SaaS fees

ArcOS is a proprietary system built for your clinic and owned by your clinic. No per-seat pricing, no monthly platform subscription, no annual increase. You pay for the build, and from there it runs on your own infrastructure.

ArcOS is calibrated to your clinic and team.

Access the patient journey insights that matter

arcapp.yourclinic.com

Patient Journey Analytics

1,700 patients · 18,640 completed visits analyzed

↓ Download Excel ↑ New file

Contact this week

overdue, still in arc

Active arcs

193

currently in treatment

On track

recently seen

Lapsed

1,297

long inactive

Patients still in an active treatment arc and overdue for their next visit, ranked by urgency. These are this week’s calls.

Patient	Segment	Arc visits	Last visit	Overdue	Provider	Outreach
M. Alvarez	Drifting	3 visits	2026-04-12	58d	Dana Whitlock	TextEmail
J. Okafor	Drifting	6 visits	2026-04-13	57d	Marcus Bell	TextEmail
R. Petrova	Drifting	2 visits	2026-04-13	57d	Priya Anand	Auto sequence
T. Nguyen	Overdue	9 visits	2026-04-20	50d	Dana Whitlock	TextEmail
S. Bauer	Overdue	4 visits	2026-04-24	46d	Dr. Liam Carrow	Auto sequence
C. Mwangi	Overdue	7 visits	2026-04-28	42d	Renee Soto	TextEmail
L. Romano	Overdue	3 visits	2026-05-02	38d	Marcus Bell	Auto sequence
K. Sato	Overdue	5 visits	2026-05-06	34d	Priya Anand	TextEmail

Established patients get a person. Early-arc patients get a consistent sequence.

Patient	Segment	Arc visits	Total	Arcs	Last visit	Days since	Provider
D. Halloran	Lapsed	112	112	1 arc	2023-05-10	1126d	Dana Whitlock
P. Fontaine	Lapsed	18	97	4 arcs	2024-11-02	584d	Marcus Bell
A. Becker	At Risk	5	41	3 arcs	2025-12-15	176d	Priya Anand
N. Castellano	Drifting	6	33	2 arcs	2026-04-13	57d	Dana Whitlock
G. Abadi	Overdue	9	22	1 arc	2026-04-20	50d	Dr. Liam Carrow
E. Park	On Track	4	28	5 arcs	2026-05-28	12d	Renee Soto

Provider	Patients	Active arc	On Track	Overdue	Drifting	At Risk	Lapsed
Dana Whitlock	520	62	14	41	22	48	395
Marcus Bell	430	51	11	33	19	41	326
Priya Anand	388	44	9	29	17	36	297
Dr. Liam Carrow	226	24	6	17	9	20	174
Renee Soto	136	12	4	9	6	12	105

Sample view. Representative data, not a real clinic.

How it works

1 Audit Free for qualified clinics

We read your scheduling data to find the retention patterns that matter and understand what you are trying to fix.

2 Calibrate To your data

We tune the thresholds and flags to your patients’ real treatment rhythms, so the tool reflects how your clinic actually works, not a template.

3 Build Deployed

We build your tool and deploy it to your clinic’s own web address, with hands-on support so your team is ready from day one.

4 Run Ongoing

Your team works a ranked list each week and reaches patients from the tool. We track what recovers and adjust thresholds as your clinic changes.

ArcOS is a custom retention system built around your own data and calibrated to how your team actually works. The full process typically takes three weeks from receipt of data to launch, with ongoing support available as your clinic evolves.

Run an integrative clinic doing $200K to $1.5M a year? Let’s talk about what ArcOS would find in your patient data.

Join the waiting list.

Join the waiting list

Tell us a bit about your clinic and we’ll reach out when a spot opens.

See case studies →