what we do
Helping great clinicians become great operators.
AI is changing how clinics run: how patients find you, how they are followed up with, and how decisions get made. LUFT helps independent cash-pay clinics move to an AI-native operating model one step at a time, starting with your own data and built around how your clinic actually works.
Each step adds to what is already there, and each one turns up new or recoverable revenue along the way. The goal is revenue you can forecast, and everything that comes with it.
- More revenue From the patients you already have, before spending more to find new ones.
- More patients who stay More new patients reach a second visit, finish their plan, and keep coming.
- Less stress Next quarter becomes a number you can see coming, not a surprise.
- Lower cost of doing business Less spent on acquisition, software and staff hours just to stand still.
The economics show what is possible. The journey keeps patients on their path. The systems keep it running on its own.
Get the free diagnostic01 economics
Find the leaks, map the constraints.
Cash-pay clinics tend to lose revenue in a few specific places and hit a ceiling in a few others, and neither shows up in a standard report. The economics work names which ones apply to your clinic and puts a dollar figure on each. It is also the first step of the transition: before anything gets built, you know what it should be aimed at.
-
Free diagnostic Free
One appointment export and a few days. Three numbers no standard report shows: how many new patients never came back, who actually carries the revenue, and how long your best patients last.
See what comes back → -
Audit Fixed price
The audit looks at ten areas of the clinic, each measured against your own data. Four come up in almost every clinic:
- Retention Where patients drop off, and what each point of drop-off costs.
- Pricing How far prices can move before patients do.
- Capacity Whether you need more hours, or better ones.
- Practitioners Who keeps patients, who loses them, and what the gap is worth.
Plus six more, from demand and service mix to cost structure and cash flow. Each leak and constraint gets a dollar figure, a rank for what to take first, and a six-month forecast if nothing changes. Your data shows most of it. The rest comes from what only you can tell us: how services map to revenue, where the recording is inconsistent, and what you have already tried.
It also calibrates the clinic, setting the thresholds that are true here and not down the road, so everything after runs on your own numbers.
-
Decision models Fixed price
For the decisions you only get to make once: the next practitioner, a second location, the lease renewal, a new service line, selling or stepping back. Modeled against your baseline, with the assumptions written down, three cases instead of one confident number, and the breakeven that says what has to be true.
Done means you have decided, with the reasoning on paper for the next time it comes up.
02 the journey
The money is in the second visit, and the twentieth.
The clinics with the steadiest revenue are rarely the ones with the most new patients. They are the ones whose patients finish what they started and keep coming for years. This work is about making that the default, from the first visit to the point where someone is a long-term patient.
-
First visit to second
Where close to half of new patients are lost. What gets said, booked and sent before they walk out.
-
The treatment plan
A clear arc with a beginning and an end, so patients know what they are committing to and when it is working.
-
Rebooking
At the table, by the practitioner, as part of the care rather than a question at the front desk afterwards.
-
After the plan
Packages, memberships and a maintenance rhythm for patients who finished, so a completed plan is not a goodbye.
Then project it forward.
Once the journey is mapped, your own retention patterns, applied to your current patients, project the next six months. That baseline is what every change gets measured against, so you see what it is worth before anyone commits.
- A Improve the journey
- B Nothing changes
- C A few of your best patients stop coming
Then each change is designed with your team, put in place while the clinic keeps running, and checked against the forecast once it is live.
Done means patients are staying longer, and the forecast shows it.
03 systems
The work that should not depend on anyone remembering.
This is where the clinic becomes AI-native: the economics and the journey stop living in a report and start running in the background. Systems keep the journey right and take the repetitive work off your team. They come last on purpose: software bought before the leak is found tends to be aimed at the wrong problem. Built for your clinic, around how it actually works, and owned by it.
Automation
Outreach that goes out on time, weekly lists that build themselves, and reports nobody has to pull.
Responsiveness
A patient drifting off their plan is flagged within days, while a message still works, not at the quarterly review.
Visibility
Who is on track, who is overdue and whose book is healthy, by practitioner, whenever you look.
Lower running cost
Built once and owned outright. No per-seat fees, fewer subscriptions, and hours back for the front desk.
ArcOS
The first of them: retention, built for one clinic
ArcOS reads your appointment history, knows where each patient sits in their treatment plan, and ranks who to contact each week. Established patients get a person. Early patients get a consistent sequence.
It runs on your own phone number and sending domain, checks consent against your records before any message goes out, and is live about three weeks after we receive your data.
See how ArcOS works →| Patient | Segment | Arc | Overdue | Outreach |
|---|---|---|---|---|
| M. Alvarez | Drifting | 3 visits | 58d | Person |
| J. Okafor | Drifting | 6 visits | 57d | Person |
| R. Petrova | Drifting | 2 visits | 57d | Sequence |
| T. Nguyen | Overdue | 9 visits | 50d | Person |
The forecast, kept current
Some clinics keep the model running rather than rebuilding it every time a question comes up. The data stays fresh, the forecast updates as the quarter unfolds, and what changed and why is on the record instead of in your head.
Your software stack
What you already pay for, reviewed against what the clinic actually needs. We take no referral fees from any software vendor, so a recommendation is only a recommendation.
Everyone starts in the same place.
One export, three numbers, no cost and nothing to sign. The transition starts there, and everything after it is a decision you make later, with better information than you have now.
Get the free diagnostic